Terms of service

These are our terms of sale. They apply to every order placed on Bubu Dudu House.

1. The seller

These terms apply to purchases made by consumers on Bubu Dudu House (bubududuhouse.com). The seller is Jérémy ROS (EI), sole trader (micro-entreprise), SIREN 943 793 596, 10 rue de la Paix, 75002 Paris, France, contact@bubududuhouse.com, +33 7 82 61 57 47.

2. The products

The products are made and shipped by our suppliers, from their warehouses in China. The photos are provided by our suppliers: colours may vary slightly. Specifications marked as “supplier data” come from their product sheets.

3. Prices

Prices are shown in euros or in your local currency, all taxes included. VAT not applicable, article 293 B of the French General Tax Code. Shipping costs are shown in the cart and at checkout, before you confirm your order. For deliveries outside the European Union, import duties or taxes may be charged on delivery; they are payable by you.

4. Ordering

You choose your products, check your cart, enter your delivery address and phone number, then confirm and pay. The contract is concluded when you pay. You receive a confirmation email with the details of your order.

5. Payment

Payment is made when you order, with the payment methods offered at Shopify's secure checkout. We never have access to your card details.

6. Delivery

We deliver to the countries listed on our Shipping page. Each product page shows estimated delivery dates before you pay; most orders arrive in 2 to 3 weeks. An order with several products may arrive in several parcels. You receive a tracking number by email when your order ships.

If your order is not delivered by the latest date announced, you can ask us to deliver within a reasonable additional period. If it still isn't delivered, you can cancel the order and you will be refunded within 14 days. The risk of loss or damage passes to you when you take possession of the parcel.

7. Right of withdrawal

You have 14 days to withdraw from your order, without giving any reason. The period starts on the day you receive your order; if it arrives in several parcels, on the day you receive the last one.

To withdraw, use the “Withdraw from contract here” button on our Withdraw from your order page, linked at the bottom of every page, no customer account needed. You can also send us a clear statement by email or post, or use the model form in the annex below. We acknowledge receipt of your request without delay, by email, with its date and time.

Within 2 business days, we send you the return address and instructions. You send the products back within 14 days of your request. Return shipping is at your cost, unless we offer you a free return.

We refund you within 14 days of your request: the price of the returned products, and the standard delivery costs if you return the whole order. We may wait until we have received the products or proof that you sent them. The refund is made to the payment method you used. You can open and look at a product as you would in a shop; if it has been handled beyond that, its loss of value may be deducted from the refund.

8. Legal guarantees

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects. A damaged, faulty or wrong product: send us a photo from our contact page, and we refund you or send you a new product, at no cost to you.

English translation of the box required by French law (annex to article D. 211-2 of the French Consumer Code). Only the French text is official; you can read it in the French version of these terms. The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared. Where the contract of sale provides for the supply of digital content or a digital service on a continuous basis for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared. The legal guarantee of conformity obliges the trader, where applicable, to provide all updates needed to keep the goods in conformity. The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date the goods are replaced. The consumer may obtain a price reduction while keeping the goods, or end the contract and be fully refunded against return of the goods, if: 1° The trader refuses to repair or replace the goods; 2° The repair or replacement takes place after thirty days; 3° The repair or replacement causes the consumer major inconvenience, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods; 4° The goods are still not in conformity despite the seller's unsuccessful attempt to bring them into conformity. The consumer is also entitled to a price reduction or to end the contract when the lack of conformity is so serious that an immediate price reduction or ending of the contract is justified. The consumer then does not have to ask for repair or replacement first. The consumer is not entitled to end the sale if the lack of conformity is minor. Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are delivered back in working order. The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

9. Customer service and complaints

Write to us from our contact page or at contact@bubududuhouse.com. A real person reads and answers every message.

10. Mediation

If our answer to your written complaint does not satisfy you, you can refer the matter free of charge to the consumer mediator: CM2C (Centre de la médiation de la consommation de conciliateurs de justice), 49 rue de Ponthieu, 75008 Paris, France, phone +33 1 89 47 00 14, litiges@cm2c.net, https://www.cm2c.net/declarer-un-litige.php. Mediation is optional.

11. Personal data

We use your data to process and deliver your order and to answer you. The details are in our privacy policy.

12. Governing law

These terms are governed by French law. If you live in another country, you keep the protection of the mandatory rules of your country. The contract can be concluded in French, English, German, Spanish, Italian, Dutch, Swedish, Japanese, Polish or Hungarian; if the versions differ, the French version prevails.

Annex: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Jérémy ROS (EI), 10 rue de la Paix, 75002 Paris, France, contact@bubududuhouse.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.