Refund policy

You have 14 days to withdraw from your order, without giving any reason. The period starts on the day you receive your order; if it arrives in several parcels, on the day you receive the last one.

How to withdraw

Use the “Withdraw from contract here” button on our Withdraw from your order page, linked at the bottom of every page, no customer account needed. You can also send us a clear statement by email or post, or use the model form in our terms of sale. We acknowledge receipt of your request without delay, by email, with its date and time.

Sending the products back

Within 2 business days, we email you the return address and instructions. You send the products back within 14 days of your request. Return shipping is at your cost, unless we offer you a free return.

Refund

We refund you within 14 days of your request: the price of the returned products, and the standard delivery costs if you return the whole order. We may wait until we have received the products or proof that you sent them. The refund is made to the payment method you used. You can open and look at a product as you would in a shop; if it has been handled beyond that, its loss of value may be deducted from the refund.

Damaged, faulty or wrong product

Send us a photo from our contact page. We refund you or send you a new product, at no cost to you. Your legal guarantees of conformity and against hidden defects are described in our terms of sale.

More details on our Returns page.